It is extremely important that your drive is packaged carefully to avoid any additional damage during shipment. Careful packaging will ensure a greater degree of recovery of your data.

If possible, wrap the drive in an anti-static material.

1. Pack the drive in a box twice the size of the drive, using foam, bubble or any anti-shock / vibration material.
   
   
2. Please fill out the consultation form as thoroughly as possible, print it, and include a copy with your package.
   
   
3. You will receive an email autoresponder that will determine the best laboratory for you to ship to based on the information you provide in the form.
   
   
4. For MFM, RLL, & ESDI drives, please include the controller card.

We recommend shipping via Federal Express or DHL (globally) for next day or two-day service. This is the quickest, simplest and most cost effective method, and we will track and manage the shipment on your behalf. If you elect to ship other than FedEx or DHL, we suggest using an Air Next Day Service to avoid potential costs and delays associated with boarder brokerage and customs.

For Customs purposes, a Commercial Invoice must also accompany your package. Please add the description of your drive, make, model and country of manufacture along with your company address. If you need help filling this out properly, please do not hesitate to call. It will only take a few minutes.

Please ship to the location closest to you.